What should I do if my order is delivered late and the food quality is compromised?Updated 7 months ago

If you experience a delayed delivery and are concerned about the quality of your Gardencups, particularly if the ice packs have melted and the contents have become warm, we encourage you to reach out to our customer service. Our Fresh Guarantee covers cases of late or warm deliveries, and we will make sure to address the issue promptly. We understand these situations can be frustrating and we are committed to ensuring your satisfaction with every order. When your order arrives, do let us know the condition of your Gardencups within 24 hours of delivery, and send us some photos so we may better assist you!